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Last updated · June 9, 2026

Terms of Service

1. The agreement

These Terms of Service (the “Terms”) govern your access to and use of the Madcat platform at madcat.gg and any related applications, APIs, or services (the “Service”). The Service is operated by Madcat, Inc. (“Madcat”, “we”, “us”). By signing up or using the Service you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

2. Eligibility

  • You are at least 18 years old.
  • You are legally able to enter into binding contracts in your jurisdiction.
  • You are not on any sanctions list or located in a sanctioned country.
  • If you accept on behalf of a company, you have authority to bind it.

3. What Madcat is — and is not

Madcat is a marketplace that connects Creators with Brands. Brands post campaigns. Creators apply, deliver user-generated video content (UGC) — short, medium, or long-form depending on the brief — and are paid for accepted work. Madcat is not the employer of Creators and is not the producer of the campaigns. Creators are independent contractors, not employees, agents, or partners of Madcat or any Brand.

4. Your account

  • You are responsible for keeping your account credentials secure and for all activity on your account.
  • One account per person; one account per legal entity for Brands. No sharing.
  • You must provide accurate information and keep it current.
  • Notify us at support@madcat.gg if you suspect unauthorised access.

4.1 Identity verification and account restrictions

We may, at any time and at our sole discretion, require you to verify your identity, age, country of residence, or any other information you have provided. Verification may include government-issued ID, proof of address, phone-number verification, an AI-content detection check on uploaded reference material, or a video selfie liveness check.

Until verification is successfully completed we may:

  • Restrict your ability to apply to campaigns or post new ones.
  • Hold or delay payouts otherwise due.
  • Limit visibility of your profile to other users.
  • Decline to release the rights licence to any associated Brand until your identity is confirmed.

We may refuse to create an account, suspend an existing account, or terminate an account if verification fails, materially conflicts with information you have provided, indicates a sanctions or fraud risk, or violates these Terms. Decisions are documented in our internal audit log and may be appealed via appeals@madcat.gg.

5. Creator obligations

  • Deliver in good faith. Once a Brand approves your application, complete the campaign brief by the stated deadline and to the requirements posted.
  • Original work. Submit only content you created and that you have all necessary rights to license.
  • Disclosure. Comply with FTC and any local advertising-disclosure rules when posting paid content to your own social channels.
  • Honest profile. Sample videos must be your own work. Misrepresenting your identity, location, or capabilities is grounds for termination.

6. Brand obligations

  • Lawful briefs. Campaign briefs must comply with applicable advertising, IP, and platform rules.
  • Pay on time. Brand fees are due at the time you publish a campaign. Approved deliverables trigger creator payouts on Madcat’s standard payout cycle.
  • Honest feedback. Approve or request revisions on submitted deliverables in good faith within the stated SLA. If you do not respond within 7 days of submission, the deliverable is auto-approved.

7. Content licence

Each Creator retains ownership of any video they submit. By having a video accepted under a campaign, the Creator grants the commissioning Brand a worldwide, non-exclusive, fully paid-up, royalty-free licence to host, reproduce, distribute, display, perform, modify, and create derivative works of the video for the rights window described in the campaign brief (typically 12 months for paid social use). Optional add-ons (perpetual rights, whitelisting, clipping rights) are licensed only when explicitly purchased by the Brand at the rates published in the campaign builder.

Each Creator grants Madcat a non-exclusive licence to host, process, and display the video on the Service for the purpose of administering the campaign, plus a limited promotional licence to feature accepted work in Madcat’s own marketing with attribution.

8. Payments

  • Platform fee. Madcat charges Brands a platform fee on top of the Creator payout. The fee is shown at campaign creation and snapshot onto the campaign at publish.
  • Creator payouts. Approved deliverables pay 100% of the quoted rate. We hold payouts for 72 hours post-approval to absorb chargebacks; after that, funds are released to your connected payout method.
  • Disputes. If a Brand disputes a charge with their card issuer, the related payout may be reversed in line with the issuer’s outcome.
  • Taxes. You are responsible for any taxes owed on income you receive. We will issue tax documents where required by law (e.g. US 1099-NEC over the IRS threshold).
  • Refunds. Brand fees are non-refundable once a campaign is published except in cases of platform error.

9. Prohibited conduct

You agree not to, and not to let anyone else:

  • Post unlawful, harassing, hateful, sexually explicit, or otherwise inappropriate content.
  • Misrepresent identity, fake reviews / testimonials, or use AI-generated content to impersonate a real person without consent.
  • Scrape, reverse engineer, or interfere with the Service.
  • Use the Service to violate any law or third-party rights.

9.1 Off-platform circumvention

Madcat invests in matching, payments infrastructure, verification, and dispute handling to keep the marketplace fair for both sides. To protect that investment:

  • You agree not to solicit, encourage, or accept an arrangement with any Brand or Creator you discovered through Madcat to perform work that originated on Madcat outside of the Service (“Bypass Conduct”).
  • Bypass Conduct includes asking the counterparty to move communications, contracting, payment, or delivery off Madcat for the same or substantially the same scope of work, and accepting such a proposal if a counterparty offers it.
  • Bypass Conduct continues for 12 months after your first interaction with the counterparty on Madcat, regardless of whether either of you remains an active user.

If we determine that you have engaged in Bypass Conduct, you agree to pay Madcat, as liquidated damages and not as a penalty, an amount equal to the platform fee Madcat would have earned on the bypassed deal, calculated using the rate card published at the time of the original Madcat brief. The parties agree this amount is a reasonable estimate of the damages Madcat suffers from each instance of Bypass Conduct and that the actual damages would be difficult to calculate. This remedy is in addition to, and not in lieu of, any other remedy available to Madcat, including termination of your account.

10. Suspension and termination

We can suspend or terminate your account at any time, with or without notice, for breach of these Terms, suspected fraud, risk to the platform, or as required by law. You can delete your account at any time from your account settings. Termination does not affect rights and obligations that, by their nature, survive (including Sections 7, 9.1, 11, 12, 13, and 14).

10.1 Inactive accounts

If your account has had no sign-in, application, deliverable submission, payout, or campaign activity for twelve (12) consecutive months, we may treat your account as inactive. We will send a notice to your registered email address giving you thirty (30) days to log in or otherwise show activity. If you do not respond within that window we may close the account, anonymise its personal data in line with our Privacy Policy, and forward any remaining balance to your last-known payout method (or, if none is on file, hold the funds in accordance with applicable abandoned-property law).

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MADCAT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT WILL BE ACCURATE.

EARNINGS, GIG VOLUMES, AND CREATOR / BRAND PERFORMANCE REPRESENTATIONS SHOWN IN MARKETING MATERIALS ARE ILLUSTRATIVE. ACTUAL RESULTS DEPEND ON CAMPAIGN APPROVAL, BRAND DEMAND, AND THE WORK SUBMITTED.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MADCAT AND ITS DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THESE TERMS OR THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID OR EARNED THROUGH THE SERVICE IN THAT PERIOD, OR (b) US$100.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE OR IT IS PERMANENTLY BARRED. This Section 12 does not limit any right that cannot be excluded under your local mandatory consumer law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Madcat from any claim, demand, loss, or expense (including reasonable attorneys’ fees) arising from: (i) your content, (ii) your use of the Service, (iii) your breach of these Terms, or (iv) your violation of any law or third-party right.

14. Governing law and disputes

These Terms and any dispute arising out of or related to them or to the Service are governed by the laws of Malta, without regard to conflicts-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

The courts of Malta (Valletta) have exclusive jurisdiction to hear and resolve any such dispute. You and Madcat consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum.

Nothing in this Section overrides your non-waivable rights as a consumer under the mandatory law of your country of habitual residence within the European Union or European Economic Area, which may permit you to bring proceedings in the courts of your home country. EU consumers may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced with at least 30 days’ notice via email or in-app. Your continued use of the Service after the change takes effect constitutes acceptance.

16. Miscellaneous

  • Entire agreement. These Terms plus the Privacy Policy and any campaign-specific terms are the entire agreement between you and us regarding the Service.
  • Severability. If any provision is unenforceable, the remaining provisions stay in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Notices. We may give notices via email, in-app, or by posting on this page.

17. Contact

Madcat, Inc. [entity + registered address TBD]
Support: support@madcat.gg
Legal: legal@madcat.gg